Cancellation Policy:

We understand that unforeseen circumstances may arise, requiring you to cancel your appointment. However, in order to maintain the integrity of our scheduling and ensure availability for all clients, we have implemented the following cancellation policy:

• Cancellation Notice: If you need to cancel or reschedule your appointment, we kindly ask for a minimum of 24 hours' notice prior to your scheduled appointment time.

• Cancellation Fee: In the event of a cancellation within 24 hours of your appointment time, a cancellation fee of $60 will be charged.

• Payment of Cancellation Fee: The cancellation fee must be paid in full within 7 days of the cancelled appointment. Failure to pay the cancellation fee may result in the inability to schedule future appointments until the fee is settled.

• Exceptions: We understand that emergencies and unexpected situations may occur. Exceptions to the cancellation fee may be considered on a case-by-case basis, at the discretion of The Balance Project owners.

• How to Cancel: To cancel or reschedule your appointment, please contact us directly by phone or click on the appointment cancelation link located on your initial appointment confirmation email as soon as possible.

• Confirmation of Cancellation: Upon receipt of your cancellation request, we will provide confirmation of the cancelled appointment and any applicable fees.

By scheduling an appointment with The Balance Project, you acknowledge and agree to adhere to the terms of this cancellation policy.

Thank you for your understanding and co-operation.